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Gas Alley Streetrods
Gas Alley Streetrods strives to offer only the best products to its customers. If an item
has our name on it, we stand behind it 100%. To demonstrate this commitment to
quality, all items have a 60 day return policy unless stated otherwise*.
If any item* is not satisfactory, you may return it for a full product refund (less S&H)
within 60 days of receipt. Returned merchandise must be in new condition and must
include all product related packaging materials, warranty cards (not filled out),
manuals and accessories. A refund or credit of the purchase price will be processed
upon receipt and inspection of returned items. Incomplete or damaged items may
not be refunded. See below for detailed instructions.
Items that are returned after 60 days are subject to 15% restocking charge. All
fiberglass items returned will be subject to a 15% restocking charge. No returns on
electrical parts, video tapes, and books unless they are defective. Absolutely no
returns on special order or closeout merchandise.
ITEMS DAMAGED DURING SHIPPING
Your order has carefully been packed and thoroughly inspected and we hope that
you are pleased with the item(s) you have selected. Despite our care in handling,
however, packages do occasionally get damaged while in transit. Please check the
packing list immediately against item(s) marked as shipped on front of the packing
list. Report any discrepancy or damage to freight carrier/agent that delivered the
product to you, and sign only for the material actually delivered. If, upon further
inspection, you notice concealed damage or loss, save all boxes and packaging
material and notify the delivering carrier/agent.
BACK ORDERED ITEMS
Although every attempt is made to fulfill all the items in your order in a timely
fashion, Gas Alley Streetrods occasionally runs out of stock on some items. If this
occurs, you will not be charged for item(s) listed as Back Ordered until they are
shipped. (Orders paid by check, of course, are fully pre-paid, including back ordered
HOW TO RETURN MERCHANDISE
1. Contact Customer Service at 1-913-244-0112 (8-5 Central M-F) or email:
2. Completely return the packing list. (Include it inside the package)
3. Use a strong corrugated carton. Wrap well and tape closed. Include all original
boxes, manuals, accessories and packing materials.
4. Remember to insure the package if the value warrants.
5. We cannot accept C.O.D. returns, and postage costs are not refundable.
* Wear items (such as buff wheels, compounds, consumables, etc.) and videos/DVDs
may not be returned unless defective.
FOR ITEMS WITH MANUFACTURER'S WARRANTY
Complete warranty cards only after inspection and acceptance of the product(s).
Follow the manufacturer's warranty and service instructions.
For fastest warranty and repair service, please follow manufacturer's instructions
regarding service centers.